SELF HELP FOR RESIDENTS THROUGH CITY’S E-SERVICES PORTAL

Many residents know the struggle involved when it comes to getting service from the City of Cape Town.  Well what many don’t know is that there are a number of methods which one can use to log a service request, complaint, handle a municipal account or perform a number of tasks related to motor vehicle licensing.  The City of Cape Town E-services portal offers facilities for all of this and more, easily made available to the public.  What’s more is that once a service request has been logged, residents can keep track of the progress by receiving updates to the cellphone via SMS.

Residents can visit the E-services portal to get details on the multitude of methods one can use to log a service request.  These include: Walk-in; Call-in; Write-in; SMS-in; Fax-in; Twitter; Facebook. 

In addition there is a web portal and mobile portal for the public with self-help services.

Service Requests: For reporting infrastructural defects including street lights, meter queries, road repairs, flooding and tree removals

Motor Vehicle Licensing: Once registered members of the public can log in and find application forms, contact details and FAQ’s are available.

Municipal accounts: users can register and login in order to view their account and pay via the site.

The site also offers a section of registering pets and viewing the animal by-law of 2010.

Additionally one can look at the latest job vacancies offered by the city of Cape Town with users able to register and apply online.

Many queries or complaints can be accessed via a multitude of available methods.  Visit www.capetown.gov.za for more information.

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